Frequently Asked Questions

Browse our catalog, select the desired products, copy the SKUs, and forward them to us via WhatsApp or Telegram. Our team will respond with confirmed pricing, applicable MOQ, and shipping costs.

MOQ starts from one carton per SKU. For mixed orders, total order value carries more weight than quantity per item. We will notify you in advance if any specific product carries a higher minimum requirement.

We require full payment before shipment. Accepted methods include bank transfer (T/T) and USDT (cryptocurrency). Once payment is confirmed, we proceed with preparation and dispatch.

DDP (Delivered Duty Paid) means we manage all logistics on your behalf — export clearance, customs documentation, import duties, and final delivery to your doorstep. One all-inclusive price covers the entire process.

Standard transit time is 15-18 days from China to Central Asia (Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan). Delivery timelines are provided upon quotation confirmation.

Yes. Products across different categories — such as hair accessories, kitchen tools, and packaging — can be consolidated into a single order. We ship everything as one consolidated consignment.

Yes, samples are available prior to bulk ordering. You bear the cost of the sample and shipping. Should you proceed with a bulk order, the sample cost will be deducted from the total invoice.

Yes. We provide custom packaging, branding, and private label solutions for a wide range of products. Submit your specifications and our team will verify feasibility, MOQ, and pricing.

We provide real product images before shipment for your approval. In the event of a manufacturing defect, returns are accepted within 7 days of receipt accompanied by photo or video evidence.

Certainly. Our team communicates fluently in English, Russian, and Mandarin. Simply submit your request in whichever language you prefer — even product photos are sufficient for us to proceed.